Revenue Management will improve profit

Think of revenue management as a simple way to increase profits and cash flow, without implementing an across the board price increase, and without taking on additional overhead expenses. What you are doing is optimizing your selling prices in relation to your product or service ability. Here’s a quick example to illustrate my point.

Suppose you own a barbershop. When creating a budget, you sat down with your accountant and figured out that $15.00 was an appropriate price to charge, based on your overhead expense and profit goals. The busiest day for customers at your shop is Saturday, and the slowest day is Wednesday. You’re so busy on Saturdays that you often turn away customers. It’s quite likely that many of your Saturday customers or potential customers can only get their hair cut on a Saturday because they’re too busy the rest of the week.

Revenue management principles will suggest that you raise your prices on Saturday, and offer a discount on Wednesdays. Because your available time is finite, you will be making more money on Saturday with higher paying customers, and also making more money on Wednesday because you will have moved customers with a more flexible schedule to your slowest day, thus having a full schedule all week.

The key is figuring out the math (prices) in relation to the supply and demand of your customers. In this example:

In a very complex way, airlines apply revenue management principles with their Saber computer system. Every seat on every flight has a constantly changing sales price, depending on minute by minute changes in demand and supply.

The biggest challenge for a small business owner is to stop thinking about your selling price based on cost. The focus should be on price in relation to supply/demand. Your selling strategy should center on parsing out many micro-markets. Give up on trying to appeal to mass-markets with a “one size fits all” approach.

Finally, realize that each product or service you offer has a value cycle. What might be the hottest pair of shoes or coolest computer app in today’s market will need to be discounted in the future. You will need to continually reevaluate your revenue opportunities.

Have you applied revenue management to your small business? Please comment, I’d love to know about it.

Ashgrove Payroll Sign up

Right now is an excellent time to switch payroll service providers. We’ve found that new clients begin working with Ashgrove payroll for a few reasons:

1. They are tired of getting notices from the state or feds
2. They want to save money – we generally cut the payroll service fee bill by 30-50% from other providers such as Paychex, ADP, Prime Pay, etc.
3. They want to be able to pick up the phone and get an answer right away.
4. Automatic download into QuickBooks, Peachtree and other major accounting software packages for free.

Besides having piece of mind with the payroll function in your small business, we add value to this by offering excellent time keeping systems, analysis of labor costs, and advice on pay rates based on job functions and responsibility.

Contact us today to learn how you can have peace of mind in 2012 with your payroll. You’ll never have to worry about it again.

QuickBooks Updates

I’ve run into several clients’ QuickBooks data files that have been out of date. It’s important to install the latest releases (updates) because previous software malfunctions are corrected, and suggested improvements are added. You can tell which release your QuickBooks software is using by pressing the F2 key.

Here’s a guide for the latest release, according the QuickBooks version:

QuickBooks 2012 Pro, Premier, Enterprise               Release 1 (R1)

Due out on store shelves any day now. Here’s what’s new in QuickBooks 2012.

QuickBooks 2011 Pro, Premier, Enterprise               Release 8 (R8)

QuickBooks will no longer unexpectedly close or display the error “QuickBooks has stopped working” when creating or editing memorized transactions.

QuickBooks 2010 Pro, Premier, Enterprise               Release 13 (R13)

Tax line assignments have been improved when sending data to Turbo Tax, help menu was improved, and direct deposit messaging will now include which vendor check is incorrect.

QuickBooks 2009 Pro, Premier, Enterprise               Release 13 (R13)

Certain reports can now be opened in Microsoft Word, Intuit Sync Manager has been updated, there is a build in password reset, help topics have been updated, employer’s telephone number in now on the pay stub.

There are two ways to update QuickBooks. Open the help menu and click “Update QuickBooks”, or if your software is more than two releases out of date, go directly to the Intuit QuickBooks update website and download the Manual Update, then install it directly into the software. This tends to be a little more reliable and faster. I’ve linked each Release number directly to the QuickBooks update website.

Price increases are a beautiful thing

I’ve worked with too many business owners that are reluctant to raise prices on the products or services they sell, mostly out of fear that they’ll lose customers. What you may not realize is just how many customers you’d have to lose, before any impact is felt on profitability.

My last blog post illustrated the (somewhat) devastating effect that price cutting will have on business profitability. Now let me discuss the brilliant impact raising prices will have on your gross profit.

Using the same example in my previous post on pricing, there are 1000 units being sold for $20 each, with a cost of $10 each.

SELL: $20 X 1000 units = $20,000    COST: $10 X 1000units = $10,000  ($20,000-10,000 = 50% profit)

If you raise your selling price by just 5% (or $1.00), you would increase gross profit by $1000. Your gross profit margin was 50%, and would now bump up to 52%. Furthermore, you would have to lose more than 9% of your product sales before you would begin to lose gross margin profit.

9% = 90 units, which lowers the sales from $21,000 to $19,110, after cost of product is backed out, your gross profit is again $10,000. This gets a little technical, but bear with me…..

Raise your selling price by 20% and your gross profit would leap to 58% (this is huge folks). You would have to lose more than 28% of your sales (or customers) before the impact would be felt on profit.

My point is that most loyal customers will not stop using your service or purchasing your product because prices went up 5%, perhaps not even 20%, but the effect to your profitability is significant. Just stop and consider this for a moment, especially when you compare it to my point in the price cutting blog post, about how many more units you’ll need to sell to make up for the reduced price. It is not a 1 to 1 relationship. Notice below, how quickly the units needed to sell outpaces the units you can afford to lose (sales on), based on the same percentage of price cut or price increase.

Click the picture to expand the size.

Cut prices by 5% and you need to sell 111 more units. Raise prices by 5% and you can afford to lose the sale of 90 units.

Close you QuickBooks file, and stop examining your accounting records. The mystery shouldn’t be in whether to raise or lower prices. The challenge is to figure out how to raise prices, without affecting or alienating your customer base. And yes, this pricing theory applies to retailers as well as professional service firms. It doesn’t matter if your selling a potted flower, or billing out at $110 per hour.

Have you raised prices in the past three months? If so, let me know about it and how your customers reacted in the comments section.

The fallacy of price cuts

Too many business owners believe that the easiest way to boost sales (and make more money) is to trim back their prices. Their theory is that a more attractive price will bring in more potential customers. The problem is that cutting sales price has too dramatic an effect on the additional volume needed to make up for that price cut.

Assume that you make $10,000 in profit from a product that costs $10. You normally sell that product for $20, and therefore need to sell 1000 units to make $10,000.

$20(sale price) – $10(cost) = $10 gross profit X 1000 units = $10,000 gross profit.

Suppose you cut the sale price by 5%, or $1.00. Now you need to sell 1,111 units to make the same $10,000 profit.

Cut prices by 10% and unit sales need to be 1,250.

Slash prices 25% (because that sounds pretty good in an ad) and you need to sell 2,000 units.

Will you really sell twice as many units of that product because the price is cut by 25%? Doubtful.

Don’t get suckered into cutting your prices to help increase sales, your business treadmill will need to spin even faster than it is now. The other problem is that sale prices tend to bring out price shoppers, or vultures, or whatever you want to call them. Don’t get me wrong, they have their place in the business world, especially if you need to unload some dated product. But don’t confuse them with loyal customers.

A/R collections by industry

It’s critical that you collect money owed to you as quickly as possible for three reasons. First, the longer it takes to collect, the less likely you are to get 100% of what’s owed to you. Second, cash is king in this economy. Take a look at what the stock market is doing lately and then try to argue that cash is not a good position to have. Finally, there are several common elements that I’ve observed within long-term successful businesses and one of these is the ability to collect money faster than what is the average for that industry.

Click the image to enlarge.

Notice the average days outstanding for accounts receivable within these various industries. It varies widely from one type of business to another. The big takeaway is that you need to be better than your industry peers, regardless of what kind of business you own. Understand that this goal, strategy, or whatever you want to call it, is a very powerful way to correct all kinds of working capital problems within an organization. Here’s an example.

Suppose you own a residential electrical repair service and although sales are growing every month, you ability to collect the money is not very good. It takes you about 54 days on average to get paid. If you currently have around $100,000 in accounts receivable and you improve the average time it takes to collect from 54 days to 40 days, you would free up (or collect) $25,000. Imagine what you could do with that money! Improving the collection period to 30 days would free up $43,000.

You can’t find this diagnostic tool in QuickBooks or any other accounting software. If you’d like to have an analysis performed on your receivables, please let me know. You cannot afford to let your customers dictate your collections period.

Prompt payment discounts offer hidden savings

Vendors may offer a payment term which includes a discount for early payment. The most common version of this is 2% 10, net 30. This translates into a 2% discount off the amount owed on the vendor’s invoice if paid within 10 days of the invoice date. If not paid within 10 days, payment is expected in 30 days, with no discount.

The question I’m often asked is whether or not to take the discount. My answer is always YES! Although a 2% discount sounds insignificant, it is actually a fantastic deal, because of the cost of that money. Let me explain.

Your vendor is offering to discount the bill they sent you by 2% if you pay early. You’re essentially getting a 2% bonus for paying 20 days earlier. If you extended that math out over the course of a year (365 days), it would be equivalent to a 36.5% discount. In other words, you are making 36.5% in interest on that money because you paid early. I don’t know where anyone can make 36.5% on their money nowadays.

If you’re offered a 1% 10, net 30 payment term, you should still take the discount and pay early. This is equivalent to making 18.25% on your money.

You should not borrow money, such as a line of credit, to make the payment unless you’re certain that the money will be available to pay down the line within 30 days. The vendor offering these terms should be given preferential treatment when a finite amount of money is available and you need to decide who gets paid first.

I’ll take this one step further by suggesting that you request a 2% 10, net 30 from vendors that would be willing to go along with it. I’ve recommended this to my client’s vendors with success. If that particular vendor is short on cash, they’ll probably go for the deal. Just one more reason why having cash flow in this economy lets you dictate the rules.

If you’d like a free copy of the Excel spread sheet that performs these calculations, please leave a comment, or fill out the contact form.

Accounting for new hires

I’m seeing a growing trend where employers are electing to hire new employees as a 1099 contractor, rather than a more traditional W-2 employee. The two biggest benefits for the employer are lower payroll costs, and more flexibility. Since there isn’t always a defined amount of work offered to the new hire (e.g. part time, full time), the employer looks upon that new person as a flexible resource, rather than a more rigid obligation. The biggest downside to the worker is that they generally don’t get any benefits.  If an employee is classified as a 1099 subcontractor, the employer doesn’t have to pay state or federal unemployment, workers compensation insurance, or federal taxes.

The concern I have is over the proper definition and ultimate taxation of those wages. The Labor Department is now signing agreements with almost 12 states to share information about improperly labeled workers, in order to crack down on businesses that cheat workers. This shared information between the state and feds will expose the business to multiple fines.

I’ve sat in on a few IRS audits regarding employment tax evasion and I can assure you that there is no wiggle room here, with interest and penalties on back taxes going as high as 25% per year.

By definition, a 1099 subcontractor must meet the following criteria: they cannot work all of their available hours for one employer, which means they need to have other contracted engagements. They need to carry their own insurance. A W-9 form must be on file with the employer. And preferably, a business card should be attached to that W-9 form. The idea is that this contracted employee should look and feel like they are holding themselves out as an independent worker. Go here for the most recent IRS publication: http://www.irs.gov/businesses/small/article/0,,id=99921,00.html

Business needs to help themselves

According to the National Federation of Independent Business, small business confidence plunged in August.

What I found interesting in this report, were the reasons why:

1. “Owners appear to have lost confidence in the economy and the government’s ability to assist [in] the recover.” Why on earth would any business owner expect any help from the government at this point, and therefore why pin any hopes or economic confidence on the abilities of the government?  That’s like suggesting a person living on welfare should expect the government to help them find a job so they can pay their bills! Since when did we become so reliant on the government to get our family or our business out of a jamb? Could Washington help with better fiscal policy, of course, but waiting for that to happen is nonsense. Innovation is the only way out of a sluggish business.
2. “Over the next three months, 11% plan to increase employment, 12% plan to reduce their workforce…. 15% reported unfilled job openings”. According to the NFIB, this equates to a seasonally adjusted increase of 5% of business owners creating jobs, not to mention the unfilled job openings. My fear is that the extended unemployment policy is making our workforce more and more complacent because of the temptation of free pay for no work. I’ve personally spoken to 4 small business owners this past week who can’t find qualified help. By qualified they mean, able and willing to work, with the appropriate skill set. Sadly, the willingness part appears to be the most lacking.
3. “…owners expecting better business conditions in six months…. is 36 percentage points lower than it was in January.” I’ve been blessed to be working with many business owners that have finally come to realize that they need to create the conditions that will allow them to succeed. 4-5 years ago we saw too many business owners closing down, mostly because of excessive debt coinciding with a drop in sales revenue. I thought we were past this “cleansing “ period, but the results of this report make me wonder. It’s been my impression that the successful business owners I work with all have at least three things in common:
   1. They have innovated their way to increased sales
   2. We have cut overhead costs dramatically
   3. We are all working longer and harder. There is a hustle in our collective step.

In no way, shape or form are we relying on the government to lend a hand in the day to day business planning. It doesn’t even come up for consideration. Our country was founded on self-reliance and faith in God and we need to get back to those principles soon. If not, we may forever loose the gift of capitalism.

Am I the only one noticing this slippery slope? Let me know your thoughts in the comments section.

QuickBooks 2012; what’s new

QuickBooks 2012 is scheduled to release in late September and should be available on store shelves by early October. Here is a quick list of changes you can expect with this new version:

1. Inventory Center – Although not available in QuickBooks Pro, this new feature helps collect inventory related features that have been scattered throughout the program.
2. Document Center – Now you can “paper clip” and drag and drop documents for FREE, as long as they remain located on your machine.
3. Lead Center – As QuickBooks continues to inch closer towards the world of CRM, you can manage leads within this center and convert them to a customer.
4. Calendar – Your to-do’s, invoices, bills coming due, etc. are arranged visually… very cool.
5. Create Credit Memo from an Invoice – you can already receive a payment from an invoice. Now you’ll be able to create a credit memo as well, saving time in the process.
6. Batch Timesheets – you can process multiple employee or vendor timesheets in a batch.

There are also several updated or improved features within QuickBooks 2012. They include improved help and search boxes, improved Excel integration, and express start for new company file setups, and a new way to clean up company files, called Condense Data.

The question I’m often asked is whether or not to upgrade. If you’re not using 2010, then yes, without hesitation. If you’re currently using QuickBooks Pro or Premier 2010, or 2011, I’d wait a few months until the initial bugs have been worked out. Usually just prior to the New Year is best.